1. Order Processing Time

Orders are typically processed and packed within 1–2 business days of confirmation (Monday–Saturday, excluding public holidays). During sales or high-demand periods, processing may take slightly longer — we'll keep you informed if there's a delay.

2. Delivery Coverage

We deliver nationwide across Pakistan, including major cities such as Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and Quetta, as well as most other towns and cities served by our courier partners. If your area isn't covered, we'll notify you at checkout or after order confirmation.

3. Delivery Timelines

These are estimates, not guarantees. Actual delivery times may vary due to courier volume, weather, or local conditions.

4. Shipping Charges

• Delivery is free on all orders above 10,000 PKR
• A flat shipping fee applies to orders below this amount, calculated and shown at checkout
• Bulky or heavy items (e.g. full PC builds, monitors) may carry an additional handling fee, clearly displayed before you place your order

5. Order Tracking

Once your order is dispatched, you'll receive a tracking number and courier details via SMS, WhatsApp, or email. You can also check your order status anytime from your account or by contacting our Support team.

6. Cash on Delivery (COD) Orders

For COD orders, our team may call to confirm your order and address before dispatch. Please keep the exact amount ready for the courier upon delivery, and ensure someone is available at the provided address during the estimated delivery window.

7. Delays & Exceptions

While we work with trusted courier partners to ensure timely delivery, delays can occasionally occur due to weather, public holidays, political disruptions, high order volume, or incomplete/incorrect address details. We appreciate your patience and will keep you updated on any significant delay.

8. Failed or Refused Delivery

If a delivery attempt fails because the recipient is unavailable or the address is incorrect, our courier partner will typically attempt redelivery or contact you to reschedule. Orders refused without valid reason (e.g. for COD orders) may be subject to a re-delivery charge or order cancellation.

9. Damaged Packages on Arrival

Please inspect your package at the time of delivery where possible. If the outer packaging appears visibly damaged, you may refuse the delivery or accept it and report the issue to us within 48 hours with photos — we'll arrange a replacement or refund per our Return & Refund Policy.