KNK Tech ("we", "us", "our") operates this website and online store. This Privacy Policy explains what personal information we collect when you visit or shop with us, how we use it, and the choices you have. By using our site or placing an order, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our site, and information from third parties such as payment or delivery partners.

Information you give us

• Name, phone number, email address, and shipping/billing address
• Order details and purchase history
• Account login details, if you create an account
• Messages you send through contact forms, WhatsApp, or customer support

Information collected automatically

• Device type, browser, IP address, and general location
• Pages viewed, time spent on site, and referring/exit pages
• Cart activity and product browsing behavior

2. How We Use Your Information

• To process and fulfill your orders, including delivery and Cash on Delivery (COD) verification
• To communicate with you about your order, account, or support requests
• To send offers, promotions, or newsletters (only if you have opted in — you can unsubscribe anytime)
• To improve our website, products, and customer experience
• To detect and prevent fraud, abuse, or security issues
• To comply with legal obligations

3. How We Share Information

We do not sell your personal information. We may share it only with:

• Courier & logistics partners — to deliver your order
• Payment processors — to securely process online payments, if used
• Service providers — such as our e-commerce platform (Shopify), email/SMS tools, and analytics providers, who process data on our behalf
• Legal authorities — if required by law, court order, or to protect our rights

4. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our site (e.g. via analytics tools). You can disable cookies in your browser settings, though some features of the site may not work properly as a result.

5. Payment & Order Data

For orders paid online, payment details (such as card numbers) are processed directly by our payment gateway partners and are not stored on our servers. For Cash on Delivery orders, we only share your name, address, and phone number with our courier partner to complete delivery.

6. Data Retention

We retain your personal information for as long as necessary to fulfill orders, comply with legal, tax, and accounting requirements, and resolve disputes. Account information is retained until you request deletion.

7. Your Rights & Choices

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account or personal data, subject to legal/order-related retention needs
• Opt out of marketing emails or SMS at any time

To exercise any of these rights, contact us using the details below.

8. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised date.