1. Return Eligibility

You may request a return within 7 days of delivery, provided the item meets the following conditions:

• The product is unused, uninstalled, and in its original condition
• All original packaging, accessories, manuals, and seals are intact
• The item is not on the non-returnable list below
• You have proof of purchase (order number or invoice)

2. Non-Returnable Items

For hygiene, security, and technical reasons, the following items cannot be returned unless defective on arrival:

• Processors (CPUs) once the pins have been inspected outside original packaging
• Software, license keys, and digital/downloadable products
• Items with broken security seals or tamper-evident labels
• Custom-built or special-order PCs and configurations
• Clearance or "final sale" items, clearly marked at checkout

3. How to Request a Return

• Contact our support team via WhatsApp, email, or the Support page within 7 days of delivery
• Share your order number, the item you'd like to return, and the reason
• Our team will review your request and share return instructions and address
• Pack the item securely in its original packaging and hand it over to the courier we arrange or ship it back as instructed

Please do not send returns without first contacting our support team, as unapproved returns may be delayed or refused.

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will arrange a free replacement, repair, or full refund — whichever is applicable — at no extra cost to you.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed as follows:

Timelines may vary slightly depending on your bank or payment provider. Shipping charges (if any were paid) are non-refundable unless the return is due to our error.

6. Exchanges

If you'd like a different model or product instead of a refund, let our support team know when requesting your return — we're happy to arrange an exchange, subject to stock availability. Any price difference will be collected or refunded accordingly.

7. Return Shipping Costs

• If the return is due to a damaged, defective, or wrong item, we cover the return shipping cost
• If the return is due to a change of mind, the customer is responsible for return shipping costs

8. Warranty Claims

Many products (such as GPUs, motherboards, and peripherals) carry a manufacturer or seller warranty beyond our 7-day return window. For warranty-related issues after this period, contact our support team with your order details — we'll guide you through the manufacturer's warranty process.

9. Order Cancellations

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it can no longer be cancelled but may be returned following the process above once delivered.